Automate debt-collection process
to be 90% cheaper

Use AI to monitor calls for compliance, agent performance & predicting customer behavior

Analyzed 100,000+ calls for top banks

How it works

Step 1

We import all your calls from your recording software (eg: Exotel, Zoominfo, Dialpad, Kaleyra)

Step 2

Define a call script and quality parameters for your agents, and see how much they follow it

Step 3

Within minutes, AI audits all calls and gives searchable insights about agent behavior, compliance and customers.

Features

1. Automatically detect violations

Automatically detect process and critical errors from calls, such as "abuse detection"

2. Track agent performance

Our AI collates data from 1000s of customer calls & helps understand agent performance.

3. Analyze every call

We analyze every call and suggest areas of improvement for every agent.

4. Predict Borrower Behavior with AI

Sort PTPs into High, Medium, and Low confidence to predict repayment likelihood and optimize collection strategy accordingly

5. Search everything with proper citations

Search across 10000s of recordings in seconds, across multiple languages.

Pricing

Integrates with all your loan mangement software

Coming Soon - Army of AI Voice Agents

Train custom AI agents that call customers anytime, in any language, to help with anything

For queries, reachout to ankit@recontact.in

Pointfront Technologies Pvt Limited